On November 4, 2023 between 21:00 and 01:00 UTC, our ticketing system will undergo maintenance.  The actual period of unavailability is likely to be approximately 4 hours.

During this maintenance window, customers will not have the ability to log new tickets or update existing ones via the Aiven console. You can continue to manage your existing cases by sending updates through email.

Additionally, for new cases, you can reach out to us at support@aiven.io via email.

Enterprise Customers: For critical issues, our Enterprise customers will still have access to our designated phone number for direct support.

We will provide an update when we begin, and a further update when we complete the maintenance.